Delivery Information

Our aim is to deliver most products within 5-7 working days, with possible improvements. However, some items may take longer and should you have a specific delivery time-scale in mind, we suggest you call our sales team to discuss availability prior to placing your order.

Sales line: 0845 1250 000

Depending on the product options you have selected, extra time may be required to manufacture the product to your specifications.

If we are unable to deliver your order within this time period, we will contact you to advise of an expected delivery date, where you will have the option to continue with your order or cancel your order.

If you require delivery within a specific time period, please call us on 0845 1250 000 or email: sales@gustodirect.co.uk before placing your order.

Delivery Arrangements and Costs

Underground rainwater harvesting systems

With these require co-ordination with you and your site workers.  Therefore, once purchased, we can offer you a delivery date usually 2-3 working days from order.  This will give you plenty of time to ensure the site is ready when you need the tank to be installed.

Above ground tanks

The larger above ground tanks are delivered on a desinated (mutually agreed) date, but the smaller ones (and larger waterbutts) are delivered via the pallet network, but the driver will pre-arrange via a telephone call usually the day before.

Replacement parts and spares

We offer a two options for delivery on these parts.  We recognise that some parts might be required more urgently than others.  Therefore, our standard free delivery is normally completed within 4-5 working days from order (where possible sooner). The second option for a modest price we can upgrade the delivery to 1-2 working days. We do not currently offer a guaranteed next day service, although we quite often dispatch orders the same day, if ordered before midday. If you require delivery within a specific time period, please call us on 0845 1250 000 or email: sales@gustodirect.co.uk before placing your order.

Areas other than UK Mainland and Scotish Highlands

Please call for delivery options and costs to other non UK Mainland areas, such as the Scottish Highlands & Islands, Isle of Man, Isle of Wight & Channel Islands.  Our sales team will be able to advise you if any extra costs associated with your order.

Freerain is a trading name of Rototek Ltd and operated by Gusto Direct Ltd
Company registration no. 07454710 (England & Wales | VAT no. GB116901824

Telephone sales 0845 1250 000 email sales@gustodirect.co.uk