Terms & Conditions of Business

(These do not affect the customer's statutory rights)

Please note that all goods are provided on a supplied-only basis, to be installed as a working system by the customer or their agents; any faults arising from mis-installation or mis-handling are the responsibility of the installer. Our supplies are not subject to the CIS rules and no CIS deductions are therefore to be made to invoices

General Terms

NB: Breach of these conditions will invalidate the Warranty

The following applies only to the supply of goods (namely full or part rainwater harvesting systems); where a separate contract for the supply of services is required, such as for installation support and site visits etc, separate terms, conditions and charges will apply to that contract.

All goods provided under these terms & conditions are to be used in accordance with the associated Installation Manual, Users Manual, or other written instructions provided by the Company.

As an un-contracted service, the Company provides installers and users of the goods it supplies with a free telephone advice line; all telephone advice is provided in good faith but, if different/additional to written information contained in the Installation and Users Manuals, is only to be acted directly upon when followed-up by a written confirmation.

Quotations & Prices

Only our written quotations are to be used as a basis for ordering. The prices contained in our quotations are fixed for a period of 3-months from the date of issue, unless stated otherwise.

All quoted prices are exclusive of VAT, unless stated otherwise.

Orders

Are accepted on the understanding that all terms and conditions have been understood and accepted by you.

Ordering

Written confirmations (letters, fax or e-mail) are required for all orders.

Technical Specification Changes

All specification changes are to be agreed in writing by both parties ahead of shipping.

Amendments

Any amendments to original quotation/order details are to be confirmed in writing by both parties.

Delivery Times & Arrangements

The delivery times relevant to your order will be as set out in our written quotation; we will use our best endeavours to meet precise delivery arrangements within the constraints of the stated delivery time, provided at least 5-working days notice is given.

Should, for reasons beyond Freerain Ltd control, delivery of goods does not take place as mutually arranged, Freerain Ltd will not be liable for any additional costs incurred by the client.

Cancellation of orders

If an order is subsequently cancelled and components have been ordered and/or modified for the order, the customer will be liable for all costs and any pre-order design work associated with the order.

Undeliverable goods

In the event goods are not able to be off loaded when delivered in accordance with the agreed arrangements, due to the client not being in a position to receive them, the client will be responsible for any storage, additional shipping/re-shipping costs, which arise.

Damages in Transit

All goods are to be unpacked on receipt and checked for damage in transit; any claims for replacement items are to be made within 48-hours of delivery. The customer copy of the Packing List needs to be signed and returned at this stage to validate the Warranty.

Responsibility for off-loading goods lies with the client, and any damage arising during or subsequent to off-loading shall be the client's responsibility.

Returned goods

Shipping costs associated with the returning of goods is the responsibility of the customer, unless agreed otherwise. Should any parts become lost or damaged, it is the responsibility of the customer to use the appropriate service with insurance/protection.

Payment Terms

For orders less than £5,000 nett, pre-payment is required, unless agreed otherwise in writing beforehand and all invoices are to be settled in full ahead of shipping.

For orders greater than £5,000 nett or otherwise agreed credit account facilities are available, subject to prior checking by the credit control department.

Warranty

The Warranty is validated by completion and return of the second copy of the Packing List enclosed with the system or component(s) on delivery. The terms of the Warranty are:

i) All components are covered by a parts only guarantee from the time of delivery.

ii) Replacement parts will be provided in the event of failures in service, for the period as outlined below after the date of delivery. Replacement parts shall only be issued on return of the defective parts, unless agreed in writing.

Full domestic systems – 24 months (see note v)

External only (Gardening) systems – 12 months

Commercial systems – 12 months

All other system and parts - 12 months, unless stated at the time.

iii) Failures resulting from improper installation, misuse and/or with signs of physical mistreatment are not covered by the Warranty.

iv) Domestic systems are optimised to provide harvested rainwater to supply WC's throughout the house, outside tap functions and a washing machine situated on the ground floor. Other configurations/usages should perform equally well, but are not guaranteed.

v) Tanks made from polyethylene carry a 15-year warranty against material failure, when installed in conjunction with instructions from Freerain and with advice from a professional appointed structural engineer, where applicable

System Breakdowns

System breakdowns that cannot be rectified by the end-user with reference to the userguide and with telephone technical support from Freerain, will need to be attended to by the customer's agent (usually the original installer or appointed plumber). Freerain will assist the agent/plumber (via the telephone) to rectify the problem. Any defective parts will then be issued with reference to the terms of the warranty.

Commissioning

A commissioning request form must be completed and signed prior to any visit.

System commissioning does not include labour or installation work.

Prior to our representative(s) arriving on site the system must be fully installed as per the written instructions provided. Should the system not be in a state of readiness for commissioning and/or where remedial works be required as a result of the initial report, additional charges may apply.

Specific terms relating to a commissioning visit can be found on the commissioning request form and the commissioning report form.

Title

All goods shall remain the property of Freerain Ltd so long as any money is outstanding.